Service Overview
Our Chatbot-as-a-Service product handles website Q&A. This service is for businesses that need a chatbot that actually does things — query your database for order status, create new orders, manage shopping carts, process returns, check inventory from your ERP, and handle multi-step purchase flows through natural conversation. We use our proven chatbot platform as the base so you get auto-scraping, knowledge retrieval, and WhatsApp for free. On top of that, we build custom agentic AI workflows with tool use and business logic specific to your operations.
Key Benefits
A chatbot that transacts, not just answers questions
Connects to your existing business systems via APIs
Handles multi-step purchase and service flows end-to-end
Built on a proven production platform — not from scratch
Custom agents with tool use for your specific operations
Website scraping, document knowledge, and WhatsApp included in the base
Agentic reasoning for complex customer requests
Faster delivery because the platform layer already works
Key Features & Capabilities
Our comprehensive solution includes these powerful features designed to maximize value and performance.
The chatbot queries your live database for customer info, order status, inventory levels, and account details — answers come from real-time data, not static pages.
Customers can create orders, add items to carts, process returns, update shipping addresses, and complete purchases entirely through conversation.
The chatbot reasons about what actions to take based on customer intent — calling the right APIs, following multi-step workflows, and handling edge cases without human intervention.
Connect to your CRM, ERP, inventory management, payment gateway, and existing APIs. The chatbot becomes a front-end for your business systems.
We start from our Chatbot-as-a-Service product as the base layer. You get website scraping, document knowledge, WhatsApp support, and analytics without paying to build those from scratch.
Your specific pricing rules, approval chains, escalation paths, and workflow requirements get coded into the chatbot's decision-making process.
Use Cases
Discover how organizations are leveraging this solution to address specific business challenges.
E-commerce purchase flow
Customers browse products, add to cart, apply coupons, choose shipping, and complete payment — all inside a chat conversation connected to your store's backend.
Customer service with live data
Visitors ask about order status, return eligibility, or account details. The chatbot queries your database in real time and gives accurate, personalized answers.
Booking and scheduling
Customers book appointments, check availability, reschedule, and cancel — connected to your calendar and scheduling system through conversation.
Sales qualification and CRM
The chatbot qualifies leads by asking the right questions, logs conversations to your CRM, and schedules demos or callbacks with your sales team.
Internal operations assistant
Employees query internal systems, create support tickets, check inventory, submit requests, and trigger workflows through a single chat interface.
Real estate and property inquiry
Prospective buyers describe requirements, the chatbot matches properties from your listings database, schedules site visits, and sends brochures — all automated.
Implementation Process
Our structured approach ensures efficient delivery and exceptional results.
Requirements and systems mapping
We map your databases, APIs, and business flows the chatbot needs to access. Identify what actions it should take and what systems it connects to.
Agent design and tool integration
Define which actions the chatbot can take (create order, check inventory, process return) and connect them to your systems through APIs and database queries.
Platform configuration
Set up the base chatbot layer — website scraping, document knowledge, widget branding, and WhatsApp channel — then layer custom agents on top.
Testing and deployment
Test transaction flows, edge cases, and error handling. Deploy with monitoring so you can see how the chatbot handles real conversations and transactions.
Frequently Asked Questions
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