Your Privacy is Our Priority
At Aparsoft, we are committed to protecting your privacy and ensuring the security of your personal information. This comprehensive policy explains how we collect, use, secure, and protect your data across all our AI-powered technology solutions.
Effective Date: May 10, 2025
Privacy Policy Contents
Navigate through our comprehensive privacy policy to understand how we protect and handle your data.
Introduction
This Privacy Policy explains how Aparsoft ("we", "us", or "our") collects, uses, and protects your personal information when you use our services, products, websites, or engage with us as a client or partner. Protecting your privacy is fundamental to our business philosophy and values.
Aparsoft provides AI-powered technology solutions, software development, and digital transformation services to organizations across multiple industries. This policy applies to all our services, including:
- Enterprise software development and deployment
- AI/ML solutions and custom model development
- Mobile application development
- Digital transformation consulting and implementation
- Cloud infrastructure services
- Technical support and maintenance
This Privacy Policy should be read alongside our Terms and Conditions. By using our services, you acknowledge that you have read and understood this Privacy Policy.
Our Privacy Principles
These core principles guide how we handle your personal information and ensure your privacy is protected at every step.
Data Protection
We implement industry-standard encryption, access controls, and security measures to protect your personal information from unauthorized access and breaches.
Transparency
We clearly communicate what data we collect, how we use it, who we share it with, and provide detailed documentation of our privacy practices.
User Control
You have comprehensive control over your data with rights to access, modify, delete, or transfer your information at any time.
Privacy by Design
Privacy considerations are built into every product and service we develop from the ground up, following industry best practices.
Information We Collect
We collect various types of information to provide and improve our services. The information we collect depends on how you interact with us and which services you use.
Data you directly share with us through our services
Account and profile information (name, email, phone, job title)
Content and communications (documents, project requirements)
Client data for processing and analysis
Billing and payment information
Data collected during your interaction with our services
Usage information (access times, pages viewed, features used)
Device information (IP address, browser type, operating system)
Cookies and similar tracking technologies
Performance metrics and error logs
Data received from partners and service providers
Partner and reseller information
Analytics providers data
Social media platform information
Business intelligence and market data
For enterprise clients, we may collect additional information as specified in your service agreement or data processing addendum. If you provide information about other individuals (such as your employees), you are responsible for ensuring you have the appropriate permissions to share that information with us.
How We Use Your Information
We use the information we collect for various purposes, including to provide, maintain, and improve our services, as well as to communicate with you. Here's how we use your information:
- Providing and maintaining our technology solutions
- Processing and fulfilling service requests
- Managing user accounts and authentication
- Technical support and troubleshooting
- Training and improving custom AI models for specific clients
- Testing and evaluating AI systems before deployment
- Optimizing model performance for client requirements
- Developing new AI capabilities and features
- Analyzing service usage to improve performance
- Monitoring system health and troubleshooting
- Conducting research and development
- Measuring business performance and impact
- Sending important service notifications
- Responding to inquiries and providing support
- Sharing relevant information about services
- Marketing communications (with consent)
Legal Bases for Processing
We process your information based on the following legal grounds:
Contract Performance
60%Processing necessary to fulfill our contractual obligations to you.
Legitimate Interest
25%Processing in our legitimate business interests, balanced against your rights.
Legal Compliance
10%Processing required to comply with legal and regulatory requirements.
Consent
5%Processing based on your explicit consent, which you can withdraw at any time.
Data Storage & Security
Protecting your information is a top priority at Aparsoft. We implement robust security measures to safeguard your data against unauthorized access, disclosure, alteration, or destruction.
Technical Safeguards
AES-256Industry-standard encryption for data in transit and at rest, secure authentication mechanisms, firewalls, and intrusion detection systems.
Access Controls
Role-BasedStrict access controls implementing the principle of least privilege with comprehensive logging and regular audits.
Security Monitoring
24/724/7 security monitoring with automated threat detection and incident response capabilities.
Compliance Standards
CertifiedSOC 2 Type II, ISO 27001, and other industry compliance certifications for security and privacy.
Enterprise-Grade Security
Our security infrastructure is designed to meet the most stringent enterprise requirements and regulatory compliance standards.
99.9%
Uptime
<24h
Response Time
Global
Data Centers
Multiple
Compliance
While we implement robust security measures, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security of your information. If you have specific security requirements, please contact us to discuss additional safeguards.
AI and Machine Learning Practices
As a provider of AI-powered solutions, we have specific privacy practices related to our artificial intelligence and machine learning technologies. This section explains how we handle data in the context of our AI offerings.
Custom AI Model Development
Client-Specific Models
When developing custom AI models for clients, we use only the data provided by that client or data specifically licensed for that purpose. These models are dedicated to the specific client and their data is not used to improve our general AI offerings without explicit permission.
Data Preprocessing
Before using client data for AI training, we may preprocess it to remove sensitive information, following best practices for data anonymization and minimization. The specific preprocessing methods are documented and shared with the client.
Data Segregation
We maintain strict data segregation between different clients and projects. Data provided by one client is never used to train or improve models for another client without explicit permission.
AI Ethics and Governance
Ethical Guidelines
We adhere to ethical AI principles, including fairness, transparency, privacy, and human-centered design.
Impact Assessments
For AI systems with potential significant impact, we conduct algorithmic impact assessments.
Transparency
We maintain transparency about how our AI models are trained and what data is used.
Enterprise clients can request our AI Ethics and Governance documentation, which provides more detailed information about our practices and standards for responsible AI development.
Your Privacy Rights
Depending on your location, you may have certain rights regarding your personal information. We respect these rights and provide mechanisms for you to exercise them.
Right to Access
Request a copy of the personal data we hold about you and information about how we process it.
How to exercise:
Contact us at privacy@aparsoft.com with 'Data Access Request' in the subject line.
Right to Rectification
Request correction of inaccurate or incomplete personal data we hold about you.
How to exercise:
Update information in your account settings or contact us for other corrections.
Right to Erasure
Request deletion of your personal data under certain circumstances.
How to exercise:
Contact us at privacy@aparsoft.com with 'Data Deletion Request' in the subject line.
Right to Data Portability
Request transfer of your data to another service provider in a structured format.
How to exercise:
Submit a data portability request through our privacy portal or email.
Right to Object
Object to certain types of processing of your personal data.
How to exercise:
Contact us with your specific objection and we'll review your request.
Right to Restrict Processing
Request limitation on how we process your personal data.
How to exercise:
Send us a detailed request explaining what processing you'd like restricted.
Additional Rights for Specific Locations
Rights under Indian Data Protection Laws
Under the Digital Personal Data Protection Act, 2023 (DPDP Act), Indian residents have specific rights, including:
- Right to obtain confirmation of processing
- Right to correction and erasure
- Right to grievance redressal
- Right to nominate another person in case of death or incapacity
To exercise these rights, please contact us at privacy@aparsoft.com.
Privacy FAQ
Find answers to common questions about our privacy practices and your data rights.
Contact Our Privacy Team
Have questions about this privacy policy or need to exercise your data rights? Our dedicated privacy team is here to help.
Data Protection Officer
privacy@aparsoft.com
For all privacy-related inquiries and data subject requests
Privacy Hotline
+91 82853 90556
Direct line for urgent privacy concerns
Legal Department
Aparsoft Headquarters, Tech Innovation Park, Bengaluru, India
For formal legal correspondence regarding privacy matters
Policy Updates
We may update this privacy policy from time to time to reflect changes in our practices or applicable laws. We'll notify you of any material changes.
Email Notifications
Receive updates via email when policies change
Website Announcements
Check our website for the latest policy versions
30-Day Notice
Material changes will be announced 30 days in advance
Acknowledgment
By using Aparsoft's services, you acknowledge that you have read and understood this Privacy Policy and agree to our collection, use, and disclosure practices described herein.
Effective Date: May 10, 2025