Terms & Conditions Overview
Navigate through our comprehensive terms to understand your rights, our services, and the foundation of our business relationship.
Key Terms at a Glance
Essential highlights from our terms and conditions to help you understand our core commitments and standards.
Service Availability
99.9% uptime guarantee with comprehensive SLA coverage
Data Protection
GDPR, CCPA, and industry-specific compliance standards
Intellectual Property
Clear ownership rights and licensing terms for all deliverables
Support Coverage
24/7 technical support with tiered response times
Introduction
These Terms and Conditions ("Terms") govern your use of Aparsoft's services, products, and platforms. By accessing or using our services, you agree to be bound by these Terms. If you do not agree to these Terms, please refrain from using our services.
Aparsoft provides AI-powered technology solutions and digital transformation services to organizations across various industries. Our comprehensive offerings include enterprise software development, AI/ML solutions, mobile application development, and digital transformation consulting designed to drive innovation and business growth.
These Terms should be read in conjunction with our Privacy Policy, which explains how we collect, use, and protect your personal information. Our Privacy Policy is incorporated by reference into these Terms and forms an integral part of our agreement with you.
Our Services
Aparsoft offers a comprehensive suite of technology solutions and services designed to transform your business through innovation and digital excellence.
- Custom AI model development and training
- Large language model integration and fine-tuning
- Computer vision and image recognition systems
- Natural language processing and text analytics
- Predictive analytics and forecasting models
- Recommendation engines and personalization
- Full-stack web application development
- Cloud-native solutions and microservices
- Enterprise resource planning (ERP) systems
- Customer relationship management (CRM) platforms
- Business intelligence and analytics dashboards
- API development and integration services
- Digital strategy consulting and roadmapping
- Legacy system modernization and migration
- Process automation and workflow optimization
- Cloud migration and infrastructure setup
- Data architecture and governance consulting
- Change management and user training
- Native iOS and Android application development
- Cross-platform mobile solutions (React Native, Flutter)
- Progressive web applications (PWAs)
- Mobile backend services and APIs
- App store optimization and deployment
- Mobile security and performance optimization
Service Evolution: Aparsoft reserves the right to modify, add, or remove features from our services at any time, with or without notice. We continually improve and update our services based on user feedback, technological advancements, and market requirements. Service availability and performance metrics are detailed in our Service Level Agreement (SLA).
AI and Machine Learning Services
Our AI/ML services are subject to specific terms regarding data usage, model ownership, and performance expectations. Understanding these terms is crucial for proper utilization of our AI capabilities.
Custom Model Development
Models developed specifically for your organization using your data. You retain rights to the trained model and its outputs, while we retain ownership of underlying frameworks and methodologies.
Data Usage and Privacy
Client data used for AI training is segregated and not used to improve our general models without explicit consent. All data processing follows our privacy policy and applicable regulations.
Model Performance
AI model performance is subject to data quality, training parameters, and use case specifics. We provide performance benchmarks but cannot guarantee specific accuracy levels.
AI Ethics and Responsibilities
Transparency
We provide clear documentation about model capabilities, limitations, and training methodologies.
Fairness and Bias
We implement bias detection and mitigation strategies in our AI development process.
Human Oversight
Critical decisions should maintain human oversight and not rely solely on AI recommendations.
Responsible AI Usage: Clients are responsible for ensuring AI outputs are used appropriately within their organizational context and comply with applicable laws and regulations.
Service Level Agreement
Our commitment to service excellence is backed by comprehensive SLA guarantees that ensure reliable, high-performance delivery.
SLA Commitments
System Availability
99.9% uptime for cloud-based services during each calendar month, excluding scheduled maintenance windows announced at least 48 hours in advance.
Response Times
Tiered response times based on issue severity: Critical issues within 1 hour, high priority within 4 hours, standard issues within 24 hours.
Support Coverage
24/7 technical support for enterprise clients with dedicated support channels and escalation procedures for critical business operations.
Performance Metrics
99.9%
Uptime
System availability guarantee
<1hr
Response Time
Critical issue response
<24hr
Resolution Time
Standard issue resolution
24/7
Support Coverage
Round-the-clock assistance
SLA Credits: Service credits are provided for verified SLA failures. Detailed calculation methods and credit procedures are outlined in individual service agreements.
Intellectual Property Rights
All intellectual property rights in the services provided by Aparsoft, including but not limited to software, code, algorithms, documentation, interfaces, and content, are owned by Aparsoft or its licensors. The allocation of intellectual property rights depends on the specific services contracted.
Custom Development Projects
Unless explicitly stated otherwise in a separate written agreement, clients receive ownership rights to custom code, applications, and solutions specifically developed for them.
- Full source code ownership for custom implementations
- Exclusive rights to custom business logic and workflows
- Licensing rights for deployment and modification
- Aparsoft retains rights to pre-existing frameworks and tools
Usage Restrictions
You agree not to reverse engineer, decompile, or disassemble any aspect of our services; remove proprietary notices; copy, modify, or distribute without authorization; or use our services to create competitive products.
Payment Terms
Clear and fair payment terms ensure smooth business relationships and proper service delivery. Our payment structure is designed to be transparent and flexible for different engagement models.
Payment Methods
We accept bank transfers, credit cards, and other approved payment methods. Enterprise clients may establish credit terms based on approved applications.
Payment Terms
Standard payment terms are Net 30 days from invoice date. Project-based work may require milestone-based payments or upfront deposits as specified in individual agreements.
Late Payments
Late payments may incur interest charges and may result in service suspension. We work with clients to resolve payment issues before taking enforcement actions.
Billing Models
Project-Based
Fixed-price contracts with defined deliverables and milestone payments.
Time & Materials
Hourly or daily rates for consulting and development services with detailed time tracking.
Subscription
Recurring monthly or annual fees for ongoing services and platform access.
Retainer
Pre-paid service credits for guaranteed availability and priority support.
Currency & Taxes: All prices are quoted in USD unless otherwise specified. Applicable taxes, duties, and fees are additional unless explicitly included in the quoted price.
Limitations of Liability
To the maximum extent permitted by applicable law, Aparsoft and its affiliates, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, use, goodwill, or other intangible losses.
Our total liability for any claims under these Terms shall not exceed the amount paid by you to Aparsoft for the services giving rise to the claim during the twelve (12) months preceding the event giving rise to the liability.
Liability Cap
Total liability limited to amounts paid for services in the 12 months preceding the claim, providing predictable risk exposure for both parties.
Exclusions
Certain damages are excluded including consequential, indirect, and punitive damages, while maintaining coverage for direct damages within the liability cap.
Jurisdictional Variations: Some jurisdictions do not allow the exclusion of certain warranties or the limitation of liability for certain types of damages. Accordingly, some of the above limitations may not apply to you. For enterprise clients, liability provisions may be modified by specific terms in individual contracts.
Termination of Services
Understanding termination procedures ensures smooth transitions and protects both parties' interests during service conclusion.
Termination Grounds
- • Breach of terms or service agreements
- • Fraudulent or illegal activities
- • Security risks or liability concerns
- • Overdue payments after notice
- • Violation of usage policies
Data Transition
- • 30-day data export period
- • Assistance with data migration
- • Secure data deletion after transition
- • Documentation and training handover
- • Format compatibility support
Notice Periods
- • 30-day notice for subscription services
- • As defined in project agreements
- • Immediate for security violations
- • 90-day notice for major changes
- • Mutual agreement for early termination
Enterprise Considerations: Enterprise clients with specific data transition requirements should discuss these needs with their account manager prior to termination to ensure appropriate arrangements are made. Custom transition periods and specialized data handling procedures can be arranged based on business requirements.
Contact Information
If you have any questions, concerns, or feedback regarding these Terms or our services, please contact us using the information below.
Legal Inquiries
privacy@aparsoft.com
For questions about terms, contracts, and legal matters
Technical Support
support@aparsoft.com
For technical assistance and service-related questions
Enterprise Sales
info@aparsoft.com
For enterprise solutions and custom agreements
Office Locations
Headquarters - India
Aparsoft Technologies Pvt. Ltd.
Tech Innovation Park, 5th Floor
Whitefield, Bengaluru - 560066
Karnataka, India
Phone Support
+91 82853 90556 (India)
Online Resources
Support Portal: support.aparsoft.com
Documentation: docs.aparsoft.com
Status Page: status.aparsoft.com
Enterprise Clients: Contact your dedicated account manager for priority support and specialized assistance with terms-related questions.
Acknowledgment & Agreement
By using Aparsoft's services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions and our Privacy Policy. These documents form the complete agreement between you and Aparsoft.
Last updated: May 10, 2025